Our clinic upholds the following policies to protect your safety, rights and experience:
- Patient Confidentiality: All personal, health and treatment information is treated with strict confidentiality in line with professional guidelines.
- Consent & Treatment Planning: Prior to any treatment, we’ll discuss your diagnosis, proposed options, risks, benefits and costs. Patient consent is required before proceeding.
- Hygiene & Infection Control: We maintain rigorous sterilisation protocols, use single-use disposables where appropriate, and ensure a clean and safe environment for all patients and staff.
- Payment & Insurance: Payment methods, fee schedules and insurance coverage (if applicable) will be clearly explained in advance.
- Cancellation & Appointment Policy: We ask for timely cancellation of appointments (e.g., at least 24 hours notice) so we can serve other patients. Missed or late-cancelled appointments may incur a fee.
- Patient Rights & Responsibilities: You have the right to ask questions, understand your treatment and receive respectful care. You are also encouraged to adhere to advice, attend scheduled visits and communicate any concerns.
- Children & Minors: For patients under 18, a parent or guardian must accompany the child, provide consent and assume responsibility for follow-up care.
- Feedback & Complaints: We welcome feedback and take concerns seriously. If you have any complaint, please ask to speak with our clinic manager so we can address it promptly.